At PETIQ, we are committed to delivering your pet essentials quickly and safely. Please read below for everything you need to know about our shipping process.

Processing Time

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  All orders are processed within 1–5 business days.
  
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  Orders are shipped on business days (Monday to Friday), excluding weekends and public holidays.
  
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  Once your order has been shipped, you will receive an email with tracking information.
  

Shipping Rates & Delivery Times

Standard Shipping

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  Australia: Delivery typically takes 5–10 business days after dispatch.
  

International Shipping

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  We offer international shipping to most countries.
  
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  Delivery times vary by location and typically take 7–12 business days.
  
  
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  Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
  

Order Tracking

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  Once your order has been shipped, you will receive a tracking number via email.
  
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  You can use this tracking number to monitor your shipment through the carrier’s website.
  

Shipping Address

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  Please ensure that your shipping address is accurate and complete at checkout.
  
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  PETIQ is not responsible for delays, lost packages, or failed deliveries due to incorrect or incomplete address details provided by the customer.
  

Shipping Issues

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  If your order is delayed, lost, or arrives damaged, please contact us at help.petiq@gmail.com
  
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  We will work with the carrier to resolve the issue as quickly as possible.
  

Returns & Exchanges

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  We offer a 30-day return policy on unused items in their original packaging.
  
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  For full details, please refer to our Return Policy page.